At imGift.in we strive to ensure your satisfaction with every purchase. Below is our policy regarding cancellations, refunds, and returns.
Cancellation Policy: Orders can be canceled within 24 hours of placement, provided they have not already been shipped. Once an order has been processed and shipped, it cannot be canceled. To request a cancellation, please contact our customer support team immediately with your order details.
Refund Policy: Refunds are issued in the following circumstances:
- Wrong Product Received: If you receive a product that differs from what you ordered, please notify us within 48 hours of receiving the item. We will arrange for the return of the incorrect item and issue a refund or replacement upon confirmation.
- Damaged Item: If your item arrives damaged, please contact us within 48 hours of receiving the shipment. We may require photographic evidence of the damage to process your refund or replacement.
Refunds will be processed within 7days of approval and will be issued via the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to our error.
Return Policy: We accept returns only in the following circumstances:
- Wrong Product Received: If you receive an incorrect product, we will provide a prepaid return label for the item’s return. Once the item is received and inspected, we will issue a refund or send a replacement as per your preference.
- Damaged Item: If your item arrives damaged, please contact us to initiate a return process. We will provide instructions for returning the damaged item, and upon receipt and inspection, we will issue a refund or send a replacement.
To request a return authorization, please contact our customer support team within 48 hours of receiving your order.
Exceptions: Please note that certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on the product page.
Contact Information: If you have any questions or need assistance with cancellations, refunds, or returns, please reach out to our customer support team via:
- Email: support@imgift.in
- Phone: +91-8927091826
Policy Last Updated: [27-03-2024]
We appreciate your understanding of our policies, which are designed to ensure a smooth and satisfactory shopping experience for all our customers. If you have any further questions or concerns, please don’t hesitate to contact us.